Address: 43 Cocoa Suites, Navigation Road, York, England YO1 9AE
Coming by car: Please use the postcode YO1 9XA for your SatNav
Or Google maps https://goo.gl/maps/AuLS75FahTfuLGhA8
Please note it is not 43 Navigation road, the entrance is just off the bend on Navigation road.
The Cocoa Suites are new apartments within the Rowntree Wharf building.
Drive or walk through the gated entrance and follow the road around to the entrance of the building.
Parking:
There is a loading area at the entrance of the building where you can park while you collect the parking fob and permit.
You will find the park fob and parking permit on the bar in the apartment.
(Please see the checking in page for more information on
parking and gaining access to the apartment)
You will need the fob to access the car park either in your car or by foot so do not leave the fob in your car as you will need it to exit the carpark but the parking permit goes on your dash board. Both will need to be returned at the end of your stay.
Please note there is a £40 fee if the fob/permit is lost.
PLEASE NOTE DUE TO THE NEW PAY AND DISPLAY CAR PARK MONITORING SYSTEM YOU ONLY HAVE 25 MINUTES FROM THE MOMENT YOU ENTER THE GATED ENTRANCE TO COLLECT THE FOB AND MOVE YOUR CAR INTO THE SECURE MULTI STORY CAR PARK.
If you need longer than 25 minutes to unload please purchase a ticket from the pay and display to avoid getting fined.
Extra parking
There is a pay and display car park also at the front apartments, please see signage for more details.
And a local multi Story car park just a short walk away
Address of Q-Park: Garden Place, York, YO1 7NZ
Once parked it is a 2 minute walk back to the apartment.
Here is a Google maps view of Q-Park.
The car park is the building in red, the blue is the walk way to the apartment and the yellow is the apartment building.
The building circled in red is the car park (photo taken by the side of the apartment building) just walk along the walk way, across the bridge.
Walk along side the apartment building and down a set of steps.
Turn right by the suspension bridge and right again for the main entrance.
Alternatively, there is parking across the road on Foss Island Morrisons that needs to be PRE BOOKED.
Please see details on the link below:
https://www.yourparkingspace.co.uk/locations/show/4294947261
Check-in instructions for Quality Suite
43 Cocoa Suites, Navigation Road, York, England YO1 9AE, United Kingdom
(Please note it is not 43 Navigation road it is in the Rowntree Wharf building down the side of Travis Perkins. Go through the gated entrance next to the multi-storey
car park)
Check-in: After 3PM
Smart lock:
Step 1:
This is the entrance to the building.
Step 2:
There is a loading area at the entrance of the building where you can park while you collect the parking fob and permit.
PLEASE NOTE DUE TO THE NEW PAY AND DISPLAY CAR PARK MONITORING SYSTEM YOU ONLY HAVE 25 MINUTES FROM THE MOMENT YOU ENTER THE GATED ENTRANCE TO COLLECT THE FOB AND MOVE YOUR CAR INTO THE SECURE MULTI STORY CAR PARK.
If you need longer than 25 minutes to unload please purchase a ticket from the pay and display to avoid getting fined.
Step 3:
When you arrive at the front door, use the intercom system on the left-hand side of the main doors.
Step 4:
Enter # then 2223 and the door will automatically open
(please note it can take a good 30 seconds for the door to open)
Step 5:
Once in, you will see a set of lifts, take the lift to the first floor (or stairs – there’s a door opposite the lifts which will lead you to the staircase)
(Please note there is another apartment 43 on the fourth floor which is not a
holiday let – do not follow signage in the building)
Once on the first floor, you will see another door with an intercom. Enter # then 2223 this time you need to pull the door handle to open. Then follow the corridor all the way down to number 43 (on the left)
Step 6:
Once you have found the apartment, place your hand on the screen for 2 seconds to activate the automated key lock, a keypad will then appear, enter your personal key code (followed by *) to gain access.
Turn the lock and the handle to open the door.
Ensure the door is closed behind you and it will automatically lock
PARKING
You will find the park fob and parking permit on the bar in the apartment.
You will need the fob to access the car park either in your car or by foot so do not leave the fob in your car as you will need it to exit the carpark but the parking permit goes on your dash board. Both will need to be returned at the end of your stay.
Please note there is a £40 fee if the fob/permit is lost.
PLEASE NOTE DUE TO THE NEW PAY AND DISPLAY CAR PARK MONITORING SYSTEM YOU ONLY HAVE 25 MINUTES FROM THE MOMENT YOU ENTER THE GATED ENTRANCE TO COLLECT THE FOB AND MOVE YOUR CAR INTO THE SECURE MULTI STORY CAR PARK.
If you need longer than 25 minutes to unload please purchase a ticket from the pay and display to avoid getting fined.
This is the entrance to the car park, you will need to pull up to the archway and tap the fob on the black panel on the right hand side.
The gate will open automatically
As you drive up the ramp to the third floor you will see a yellow
pole with a white button on your right. 
Press this and the metal gates on the left will open, giving you access to the parking zone/roof area where our designated parking space is.
Please do not park in any other parking bay.
Parking bay 89 is the first parking spot on the left after the metal gates.
Leave the parking permit on your dash board for the duration of your stay and take the green keyring with parking fob on to exit the parking zone/roof area.
You will see a panel on the right hand side of the metal gate, place the fob on this to open the gates.
Follow the path or use the stairs to exit, you will need the fob to exit the car park on the ground floor and enter the code at the intercom as before to gain access to the building.
Extra parking
Parking in York is like gold dust!
However there is a now a pay and display at the entrance of the building.
Alternatively there is a Q Park (shambles) 150 meters away. Follow the walk way around the building, cross over the bridge and down the steps and you will find the car park, this also leads you to the centre of town.
Welcome to the ‘Quality Suite’
We are delighted you are staying with us and whatever your reason for visiting, we are here to do everything we can to ensure you have a wonderful stay.
As a Thank you for choosing us, there is a bottle of fizz in the fridge for you to enjoy!
There are also maps for you to take and use.
Please read through the information provided to ensure your stay runs smoothly.
Instructions for ChocoLets – The Quality Suite
The ‘ChocoLets’ apartments are all based in the old Rowntree’s chocolate warehouse. Now known as Nestle.
Originally one of the largest flour mills in Europe in 1860. The building was situated between the river Foss and Wormald’s cut, The mill closed in 1930 and in 1935 it became the Rowntree and Co’s Navigation Warehouse. Gradually it fell out of use, as road transport replaced river transport. Coco bean were brought to the wharf until the 1960s.
In 1989 This beautiful building was restored into apartments and was extensively renovated in 2018 and now we offer you these trendy industrial feel apartments but with all the benefits of hotel luxury.
Each of our unique apartments have been named after a famous chocolate bar to keep York’s history alive.
Whether booking one or more apartments you’ll still enjoy outstanding hospitality brought to you by Violet Homes.
If you’d like to come back, please book direct at www.violethomes.co.uk for extra discounts and savings.
Getting into town
For easy accessibility (to avoid the steps) cross straight over the modern suspension bridge (rather than following the wooden walk away around the Rowntree Wharf/ Cocoa Suites building) walk through the modern apartments and take a left this will bring you out on to Stonebow and lead you up to M&S and the centre of town.
WI-FI
There’s free wifi in the property. Please use the Card with the access details on the white drawers.
For quick access- put hover your camera phone over the QR code and it will automatically connect.
Heating
The heating has been set up to ensure you have a comfortable stay, however if you need it a little warmer or colder simply use the up and down arrows on the right hand side of the thermostat, Please DO NOT touch the buttons on the left of the thermostat or the radiator itself.
A cosy throw has also been provided for those chilly Winter evenings, you will find this in the wardrobe.
Hot Water
The Hot water heating system is on a program and you should not need to touch it during your stay.
If however you do require additional hot water there is a boost option.
(If you open cupboard door in the hall way, mounted on the wall on the left hand side at eye level)
Simply press the N button controller until it says PROG (WITH FULL CLEAR SYMBOL).
This will turn the system on
(it can take 20-30 minutes to heat back up)
until the timer is next due to turn off.
Towel Rail
There is electronic timer for the towel rail in the shower room. It is located next to the front door by the plug socket.
There is a grey button to press once if you would like to put the towel rail on for 30 minutes, twice for 1 hour or three times for 2 hours.
Please note it does get very hot, please be careful, especially with children.
Microwave Oven
Press the power symbol to turn on. Turn the ‘6th Sense’ dial to choose which function i.e. fan symbol for fan assisted oven cooking. Press the ‘6th Sense’ dial to confirm. Continue in a similar way to then choose the temperature and time.
Cutlery Draw
There is only one drawer in the apartment and it’s well hidden under the microwave oven. You should find everything you need in there, from knifes and forks to bottle openers.
Hob
Press the and hold the ‘on’ bottom (circle with line through it) then four 0 should appear representing each ring.
If a light next to the key symbol is showing instead this means that it is locked.
Press and hold the ‘key’ button
Then press the ‘on’ button again
Decided which ring you would like to use and press the button next to the picture of which ring you require- it will flash and then use the + and – buttons to control the temperature.
When you have finished cooked press the ‘on’ button to switch off- please remember the rings may still be hot!
Tea and coffee
Please help yourself to tea and coffee during your stay
You will find these in the silver tins on the kitchen work top.
Iron and Ironing Board
These are located in the wardrobe next to the sofa where you will also find space for hanging clothes and storing your bags.
Bedding
The bed can be lifted up to maximise the space, please ensure you manually control the bed by maintaining hand contact.
You will need to remove the pillows and you will find a Velcro strap at either side did the bed about half way now to secure the mattress and duvet.
Lift up from the bottom of the bed, fold legs in onto the bed and push up to the wall.
To release just pull on the handles, the bed will lower down, before it gets to the floor unfold the legs to secure.
Extra pillows
Can be found in the foot stool
The beds are equipped with FogartyAnti-Allery duvets
TV
The apartment is equipped with a 49” HD LED Smart TV with access to the usual TV and Radio stations.
You will also find a few board games in the cupboard under the TV.
Recycling
If you’d like to recycle, please use the bins under the sink in the kitchen. One is for cardboard, one for glass and one for plastic and metal tins – the cleaners will collect this at the end of your stay along with the rubbish bin.
Local shop/convenience store
The closest shops are probably the main supermarkets across the main road, There is a Morrison’s and Waitrose.
Cafes and Cake!
I would highly recommend Fossgate a up and coming trendy road full of independent shops and bars just a 2 minute walk from the apartment.
Dining
The vibrant city or York offers a huge range of fantastic places to eat. With so many options for breakfast, brunch, lunch or evening dining on our doorstep we feel that the choice should be yours. But we are happy to help you with recommendations to suit your taste.
You can also check out our website with our top places to go at
Taxi
A local Taxi number is 01904 365365 .
Uber also available in York
Maintenance
There is a vacuum cleaner in the cupboard in the hall for any small spills if you require it. If you should accidentally spill anything on the leather sofa please soak up the spill with paper first rather than rubbing it to prevent it soaking in to the leather.
If you notice anything that needs our attention please do not hesitate to let us know.
Emergency numbers
Ambulance call 999 or 112
Apartment location – 43 Cocoa Suites situated on the first floor of Rowntree Wharf, Navigation road, YO1 9XA
The nearest A&E is at York Hospital on Wigginton Rd, York, YO31 8HE
01904 631 313
Non- Emergency medical number call 111
This number connects you to a team of fully trained advisors (and can be translated)
To help you find what local services can help you, connect you to a nurse, emergency dentist, pharmacist or GP, book you a face to face appointment and self care advise.
Police emergency 999
Police non emergency 101
Health and Safety
Please take note of the fire safety notice in the main reception behind the glass cabinet and please familiarise yourself with your nearest exit.
In case of a fire
All doors in the apartment are fire safety doors, designed to contain the fire at its starting point
If you hear the fire alarm please leave the apartment and make your way to the main entrance – this is the assembly point
If you discover a fire dial 999/112
Close all the doors to the affected apartment/area
Sound the fire alarm (if not already activated) by pressing a call point situated adjacent to fire staircase on the escape routes
No Smoking
Please Strictly No smoking.
Heating troubleshooting
The radiators should be all set up for you, however if they appear not to be working, please see the instructions below:
Firstly is the fuse plug switched on?
If the thermostat is showing ERROR it usually means that the radiator is not communicating with the thermostat, due to the radiator being turned off at the wall.
At the side of each radiator there is also a white switch, this needs to be turned on too,
Once the thermostat kicks in, the temperature will show on a display on the corner of the radiator. This number needs to be higher than the number on the thermostat.
Usually around 24 degrees.
Here you can see ‘HeatOn’ this shows that it is currently in a timed setting where the heating has been programmed to be on ‘Using Schedule’
The heat is set to 21.0 and the room temperature is 20.5
The radiator will be on and stay on until the room gets to 21.0
(If the number on the radiator display was showing anything less than 21, then the radiator will only heat up to what is on its display, despite the thermostat trying to raise the temperature to the scheduled temperature)
I have now manually turned the thermostat up (using the arrow buttons on the right hand side) to 24.
This has overridden the schedule and now showing ‘Temporary Hold’
As long as the radiator display is showing 24 or above the radiator will kick in and increase the temperature to 24 degrees, until the next program/schedule starts.
For maximum effectiveness we also recommend leaving the thermostat in the coolest part of the apartment, for example near the window.
—
The property is managed by a small independent property management company Called ’ Violet Homes’
We always welcome feedback,
If there is anything else you think could improve our service please let us know.
Contact Daisy on 07957 835726
Don’t forget you can book with us direct at
Checking out
We hope you have had a wonderful stay and want it to be as easy as possible for you to check out.
Check out is 11am
Because there are no keys, we ask that you to simply shut the door behind you and your code will expire after 11am.
- Please ensure all windows are shut
- Return parking fob and permit
- Lights are turned off
- We don’t ask you to strip the beds but if you wouldn’t mind putting your used towels in the shower/bath
- Please put all your rubbish in bin provided or in bins outside
- Wash up all dishes or put in the dishwasher
- Make sure you have all your belongings and have a safe journey home!
Please note we do take a £100 security deposit that will be refunded within 7 days of check out if the house is left tidy and without damage.
Luggage storage
For luggage storage, please see the links below:
Many Thanks
Daisy
Violet Homes
The property is managed by a small independent property management company Called ’ Violet Homes’
We always welcome feedback,
If there is anything else you think could improve our service please let us know.
Contact Daisy on 07957 835726 or daisy@violethomes.co.uk
Don’t forget you can book with us direct at www.violethomes.co.uk and receive and automatic 15% discount.