Address:28 Cocoa Suites, Navigation Road, York, England YO1 9AE
Coming by car: Please use the postcode YO1 9XA for your SatNav.
Or Google maps https://goo.gl/maps/AuLS75FahTfuLGhA8
What3words: https://w3w.co/chain.pines.plants
Please note it is not 28 Navigation road, the entrance is just off the bend on Navigation road.
The Cocoa Suites are new apartments within the Rowntree Wharf building.
Drive or walk through the gated entrance and follow the road around to the entrance of the building.
Parking: At the entrance of the building there is a drop-off point. You can park here for a maximum of 25 minutes while you go into the apartment and collect the fob and parking permit for the car park. beyond 25 minutes will result in parking fines.
Please see the ‘Checking in’ tab for more information about checking in to the apartment and the car park.
For a second car, you can use the pay and display car park
or there is parking across the road on Foss Island Morrisons that needs to be PRE BOOKED.
Please see details on the link below:
https://www.yourparkingspace.co.uk/locations/show/4294947261
Check-in instructions for The Lion Suite
28 Cocoa Suites, Navigation Road, York, GB YO1 9AE
Building Entrance
Check-in After 3pm
There is a loading area at the entrance of the building where you can park while you empty your bags from your car.
**If you need longer than 25 minutes to unload please purchase a ticket from the pay and display to avoid getting fined.
Step 1:
When you arrive at the front door, use the intercom system on the left-hand side of the main doors.
Step 2:
Press the picture of the key in the pink circle, then enter 2223, wait a moment and the door will open automatically.
Step 3:
For the internal, communal doors by the lift. Press # first then 2223
Accommodation Access
Ground Floor
Apartment No. 28
Step 1: You’ll see what looks like a screen, it is touch-activated, so place your hand on the screen and the keypad will appear.
Step 2: Enter your unique code followed by * and twist the lock to open.
Step 3: The door will lock once closed.
Welcome to The Lion Suite!
We are delighted you are staying with us and whatever your reason for visiting, we are here to do everything we can to ensure you have a wonderful stay.
Please read through the information provided to ensure your stay runs smoothly.
Instructions for ChocoLets – The Lion Suite
The ‘ChocoLets’ apartments are all based in the old Rowntree’s chocolate warehouse. Now known as Nestle.
Originally one of the largest flour mills in Europe in 1860. The building was situated between the river Foss and Wormald’s cut, The mill closed in 1930 and in 1935 it became the Rowntree and Co’s Navigation Warehouse. Gradually it fell out of use, as road transport replaced river transport. Cocoa bean were brought to the wharf until the 1960s.
In 1989 This beautiful building was restored into apartments and was extensively renovated in 2018 to offer you trendy industrial feel apartments but with all the benefits of hotel luxury.
Each of our unique apartments have been named after a famous chocolate bar to keep York’s history alive.
Whether booking one or more apartments you’ll still enjoy outstanding hospitality brought to you by Violet Homes.
If you’d like to come back, please book direct at www.violethomes.co.uk for extra discounts and savings.
WI-FI
There’s free wifi in the property.
The user name is: TNCAP20804D
Password: 7BA94AE212
For quick access- hover your camera phone over the QR code below and it will automatically connect.
Heating
The heating has been set up to ensure you have a comfortable stay, however if you need it a little warmer or colder simply use the up and down arrows on the right hand side of the thermostat, Please DO NOT touch the buttons on the left of the thermostat or the radiator itself. You will find the thermostat on the windowsills.
Hot water
The Hot water heating system is on a program and you should not need to touch it during your stay. If however if you do require more hot water there is a boost option.
In the cupboard next to the front door at eye level, mounted on the wall on the left hand side is the hot water control.
You will see a red light showing ‘Power’ this shows that the boiler is on but there’s no hot water.
Press the boost button again and you will see a green light appear next to the red light showing ‘ On’
Please note that the boost button does not increase the time it takes to heat the tank but starts the heating process sooner than the timer is set. Hot water is scheduled to be at temperature so if you wish to have more hot water outside these times please click the boost button 2-3 hours before you need.
Dehumidifier
Due to the nature of the building the apartment can get steamy, please feel free to use the dehumidifier.
Press the power button to turn on and set the mode to ‘DRY’
Towel Rail
There is an electronic timer for the towel rail in the shower room. It is located next to the front door by the plug socket.
There is a grey button to press once if you would like to put the towel rail on for 30 minutes, twice for 1 hour or three times for 2 hours.
Please note it does get very hot, please be careful, especially with children.
Kitchen
The well equipped kitchen comes complete with oven/ hob/ fridge freezer/ dishwasher. It also has all the cutlery and crockery you might need for your stay together with the usual kettle, toaster and bins for waste and recycling items.
Hob
Press the and hold the ‘on’ bottom (circle with line through it) then four 0 should appear representing each ring.
If a light next to the key symbol is showing instead this means that it is locked.
Press and hold the ‘key’ button
Then press the ‘on’ button again
Decided which ring you would like to use and press the button next to the picture of which ring you require- it will flash and then use the + and – buttons to control the temperature.
When you have finished cooked press the ‘on’ button to switch off- please remember the rings may still be hot!
Oven
Press the power symbol to turn on. Turn the ‘6th Sense’ dial to choose which function i.e. fan symbol for fan assisted oven cooking. Press the ‘6th Sense’ dial to confirm. Continue in a similar way to then choose the temperature and time.
Tea and Coffee
Please help yourself to tea and coffee during your stay
Iron and Ironing Board
The iron can be found in the bedroom wardrobe and the ironing board in the cupboard next to the front door.
TV
Using the silver smart remote to switch on the TV you will find access to all the normal channels.
You can use amazon prime for free.
If you have your own Netflix account you can log in.
For ‘regular’ TV channels use the smart apps at the bottom of the home screen. For example, if you would like to watch channel one, press the BBC/Iplayer app and select live/catch-up TV
Sofa Bed
To give you the flexibility of being able to use the sofa at your preferred time, we leave all the bedding and linen for the sofa in a pack to use at your convenience, allowing you to make the most of the apartment during the day.
For bookings of 3/4/5 guests the bedding and linen is included in your stay, just remove the tags from the bags, when you have finished please leave it out and the cleaning team will arrange for it to be cleaned after your stay.
For 3 guests the single bed is included
For 4 guests the double sofa bed is included
For 5 guests the single and double sofa bed is included
If you would like to use the sofa bed during your stay but have only booked for 1/2 guests or would like a different configuration please get in touch and we can arrange an extra charge to be added to your booking if you wish to use it.
If tags are removed, a fee will be charged.
Bedding and linen packs can be found under the sofa, just lift up the long end and in the cupboard by the front door.
Getting into town
For easy accessibility (to avoid the steps) cross straight over the modern suspension bridge (rather than following the walk away around the building) follow the path around to the left and walk through the modern apartment blocks, once out on to the main road take a right and this will bring you out on to Stonebow and lead you up to M&S, The Shambles and the centre of town.
Local shop/convenience store
The closest shops are probably the main supermarkets across the main road, The is a Morrison’s and Waitrose.
Cafes and Cake!
I would highly recommend Fossgate a up and coming trendy road full of independent shops and bars just a 2 minute walk from the apartment.
Dining
The vibrant city or York offers a huge range of fantastic places to eat. With so many options for breakfast, brunch, lunch or evening dining on our doorstep we feel that the choice should be yours. But if you would like some inspiration check out our website for our favourite places to eat and drink.
Taxi
A local taxi company is 01904365365. Uber is also available in York.
Emergency numbers
Ambulance call 999 or 112
Apartment location – 28 Cocoa Suites situated on the ground floor of Rowntree Wharf, Navigation road, YO1 9XA
The nearest A&E is at York Hospital on Wigginton Rd, York, YO31 8HE
01904 631 313
Non- Emergency medical number call 111
This number connects you to a team of fully trained advisors (and can be translated)
To help you find what local services can help you, connect you to a nurse, emergency dentist, pharmacist or GP, book you a face to face appointment and self care advise.
Police emergency 999
Police non emergency 101
Health and Safety
Please take note of the fire safety notice in the main reception behind the glass cabinet and please familiarise yourself with your nearest exit.
In case of a fire
All doors in the apartment are fire safety doors, designed to contain the fire at its starting point
If you hear the fire alarm please leave the apartment and make your way to the main entrance – this is the assembly point
If you discover a fire dial 999/112
Close all the doors to the affected apartment/area
Sound the fire alarm (if not already activated) by pressing a call point situated adjacent to fire staircase on the escape routes
Maintenance
If you notice anything that needs our attention please do not hesitate to let us know.
No Smoking
Please Strictly No smoking.
Heating trouble shooting
The radiators should be all set up for you, however if they appear not to be working, please see the instructions below:
Firstly is the fuse plug switched on?
If the thermostat is showing ERROR it usually means that the radiator is not communicating with the thermostat, due to the radiator being turned off at the wall.
At the side of each radiator there is also a white switch, this needs to be turned on too,
Once the thermostat kicks in, the temperature will show on a display on the corner of the radiator. This number needs to be higher than the number on the thermostat.
Usually around 24 degrees.
Here you can see ‘HeatOn’ this shows that it is currently in a timed setting where the heating has been programmed to be on ‘Using Schedule’
The heat is set to 21.0 and the room temperature is 20.5
The radiator will be on and stay on until the room gets to 21.0
(If the number on the radiator display was showing anything less than 21, then the radiator will only heat up to what is on its display, despite the thermostat trying to raise the temperature to the scheduled temperature)
I have now manually turned the thermostat up (using the arrow buttons on the right hand side) to 24.
This has overridden the schedule and now showing ‘Temporary Hold’
As long as the radiator display is showing 24 or above the radiator will kick in and increase the temperature to 24 degrees, until the next program/schedule starts.
For maximum effectiveness we also recommend leaving the thermostat in the coolest part of the apartment, for example near the window.
Checking out
We hope you have had a wonderful stay and want it to be as easy as possible for you to check out.
Check out is 11am
Because there are no keys, we ask that you to simply shut the door behind you and your code will expire after 11am.
Please ensure all windows are shut
Lights are turned off
We don’t ask you to strip the beds but if you wouldn’t mind putting your used towels in the shower/bath
Please put all your rubbish in bin provided or in bins outside
Wash up all dishes or put in the dishwasher
Make sure you have all your belongings and have a safe journey home!
Please note we do take a £100 security deposit that will be refunded within 7 days of check out if the house is left tidy and without damage.
Luggage storage
For luggage storage, please see the links below:
The property is managed by a small independent property management company Called ’ Violet Homes’
We always welcome feedback,
Please let us know if there is anything else you think could improve our service.
Contact Daisy on What’s App on +44 7809 197276
Call on 01904 951275 or email at daisy@violethomes.co.uk
Don’t forget you can book with us direct at www.violethomes.co.uk and receive a 10% discount.