Address:61 Cocoa Suites, Navigation Road, York, England YO1 9AE

Coming by car: Please use the postcode YO1 9XA for your SatNav.

Please note it is not 61 Navigation road, the entrance is just off the bend on Navigation road.  

The Cocoa Suites are new apartments within the Rowntree Wharf building.

Drive or walk through the gated entrance and follow the road around to the entrance of the building.

Please see the ‘Checking in’ tab for more information about checking into the apartment. 


At the entrance of the building there is a drop off point. You can park here for a maximum of 25 minutes while you go into the apartment and collect the fob and parking permit for the car park.


Please see the ‘Checking in’ tab for more information about checking in to the apartment and the car park.


Check-in instructions for The Henry Isaac Suite

Apartment 61, First floor. 

Check-in: After 3PM

Please follow these instructions rather than the signage around the building as unfortunately it is not up to date yet.

Step 1:

When you arrive at the front door, there is the intercom on the left of the door

Step 2:

Please press # then 2223 and the door will automatically open 

 (please note it can take a good 30 seconds for the door to open – do not pull on the door)

Step 3:

Once in, you will see a set of lifts, take the lift to the first floor (or stairs – there’s a door opposite the lifts which will lead you to the staircase) Once on the first floor you will see another door with an intercom. Enter the same code as downstairs # then 2223 this time you need to pull the door handle to open. The Apartment is the first on your right. 


Step 4:

Once you have found the apartment, place your hand on the screen for 2 seconds to activate the automated key lock – a key pad will then appear, enter your personal key code (followed by *) to gain access.

Turn the lock and the handle to open the door. 

Please ensure the door is locked behind you when you leave. 

Welcome to the Henry Isaac Suite!

Once you have arrived you will find the parking fob and parking permit in the living room. 

You will find the park fob and parking permit in the living room.  

You will need the fob to access the car park either in your car or by foot so do not leave the fob in your car as you will need it to exit the carpark but the parking permit goes on your dash board. Both will need to be returned at the end of your stay. 

The car parking space is number 35


If you need longer than 25 minutes to u
nload please purchase a ticket from the pay and display to avoid getting fined.

Please note there is a £40 fee if the fob/permit is lost. 

This is the entrance to the car park, you will need to pull up to the archway and tap the fob on the black panel on the right hand side.


The parking bays are numbered on the floor of each space, your parking bay for the Henry Isaac Suite is number 35. 

Please do not park in any other parking bay.

Once parked come down the stairs and use the fob to exit the car park on the ground floor and enter the code at the intercom as before to gain access to the building. 

Extra Parking 

There is a now a pay and display at the entrance of the building. 

Alternatively there is a Q Park (shambles) 150 meters away. Follow the walk way around the building, cross over the bridge and down the steps and you will find the car park, this also leads you to the centre of town. 

 Welcome to The Henry Isaac Suite!

We are delighted you are staying with us and whatever your reason for visiting, we are here to do everything we can to ensure you have a wonderful stay.

As a Thank you for choosing us, there is a bottle of fizz in the fridge for you to enjoy!

There are also maps for you to take and use.

Please read through the information provided to ensure your stay runs smoothly. 

Instructions for ChocoLets – The Henry Isaac Suite

The ‘ChocoLets’ apartments are all based in the old Rowntree’s chocolate warehouse.  Now known as Nestle. 

Originally one of the largest flour mills in Europe in 1860. The building was situated between the river Foss and Wormald’s cut, The mill closed in 1930 and in 1935 it became the Rowntree and Co’s Navigation Warehouse. Gradually it fell out of use, as road transport replaced river transport. Cocoa bean were brought to the wharf until the 1960s. 

In 1989 This beautiful building was restored into apartments and was extensively renovated in 2018 to offer you trendy industrial feel apartments but with all the benefits of hotel luxury. 

The ‘Henry Isaac Suite’ is named after Henry Isaac Rowntree who was the founder of Rowntrees, one of the UKs largest confectionary businesses. 

Whether booking one or more apartments you’ll still enjoy outstanding hospitality brought to you by Violet Homes. 

If you’d like to come back, please book direct at for extra discounts and savings.

Getting into town 

For easy accessibility (to avoid the steps) cross straight over the modern suspension bridge (rather than following the walk away around the building) follow the path around to the left and walk through the modern apartment blocks, once out on to the main road take a right and this will bring you out on to Stonebow and lead you up to M&S, The Shambles and the centre of town. 


There’s free wifi in the property. 

The user name is: Post_Office_81EC

Password: 7xUWWr4RJY


The main TV in the lounge can be operated using the black ‘LG’ remote control. Just use the red power button on the remote to switch it on. The TV guide can be accessed using the ‘Guide’ button in the centre of the remote. 

It is also a smart TV with services such as Amazon Prime and Netflix available. 

The TV in the bedroom can be operated using the small black ‘LG’ remote control. Again press the red power button to turn on and the guide button for channels. 


The heating has been set up to ensure you have a comfortable stay, however if you need it a little warmer or colder simply use the up and down arrows on the right hand side of the thermostat, Please DO NOT touch the buttons on the left of the thermostat or the radiator itself. 

Hot water 

The Hot water heating system is on a program and you should not need to touch it during your stay.  If however you do require additional hot water there is a boost option. 

In the cupboard next to the front door, mounted on the wall on the left hand side is the hot water control.  

You will see a red light showing ‘Power’ this shows that the boiler is on but there’s no hot water. 

Press the boost button again and you will see a green light appear next to the red light showing ‘ On’ 

Please note that the boost button does not increase the time it takes to heat the tank but starts the heating process sooner than the timer is set. Hot water is scheduled to be at temperature so if you wish to have extra hot water outside these times please click the boost button 2-3 hours before you need. 

Towel Rail 

There is an electronic timer for the towel rail in the shower room. It is located just outside the bathroom. 

There is a grey button to press once if you would like to put the towel rail on for 30 minutes, twice for 1 hour or three times for 2 hours. 

Please note it does get very hot, please be careful, especially with children. 


The well equipped kitchen comes complete with oven/ hob/ fridge freezer/ dishwasher.  It also has all the cutlery and crockery you might need for your stay together with the usual kettle, toaster and bins for waste.


Press the and hold the ‘on’ bottom (circle with line through it) then four 0 should appear representing each ring.

If a light next to the key symbol is showing instead this means that it is locked. 

Press and hold the ‘key’ button 

Then press the ‘on’ button again 

Decided which ring you would like to use and press the button next to the picture of which ring you require- it will flash and then use the + and – buttons to control the temperature.

When you have finished cooked press the ‘on’ button to switch off- please remember the rings may still be hot!  


Press the power symbol to turn on. Turn the ‘6th Sense’ dial to choose which function i.e. fan symbol for fan assisted oven cooking. Press the ‘6th Sense’ dial to confirm. Continue in a similar way to then choose the temperature and time.

Tea and Coffee

Please help yourself to tea and coffee during your stay, there is also some milk in the fridge. 

Iron and Ironing Board

These can be found in the cupboard next to the front door. 


There are extra pillows if need in the wardrobe.

The apartment has a double sofa bed in the lounge for larger families (this is subject to an additional charge and set up on request)

No Smoking

Please Strictly No smoking.


If you notice anything that needs our attention please do not hesitate to let us know.

Local shop/convenience store

The closest shops are probably the main supermarkets across the main road, The is a Morrison’s and Waitrose.

Cafes and Cake!

I would highly recommend Fossgate a up and coming trendy road full of independent shops and bars just a 2 minute walk from the apartment. 


The vibrant city or York offers a huge range of fantastic places to eat. With so many options for breakfast, brunch, lunch or evening dining on our doorstep we feel that the choice should be yours. But if you would like some inspiration check out our website for our favourite places to eat and drink.


A local taxi company is 01904365365. Uber is also available in York. 

Checking out 

We hope you have had a wonderful stay and want it to be as easy as possible for you to check out. 

Because there are no keys, we ask that you to simply shut the door behind you and your code will expire after 11am. 

Please ensure all windows are shut 

Lights are turned off

We don’t ask you to strip the beds but if you wouldn’t mind putting your used 

towels in the shower

Please put all your rubbish in bin provided

Wash up all dishes or put in the dishwasher 

Make sure you have all your belongings and have a safe journey home!

Please note a £100 security deposit will be charged if any damage is found. 

Many Thanks 

Emergency numbers 

Ambulance call 999 or 112 

Apartment location – 61 Cocoa Suites situated on the first floor of Rowntree Wharf, Navigation road, YO1 9XA

The nearest A&E is at York Hospital on Wigginton Rd, York, YO31 8HE

01904 631 313 

Non- Emergency medical number call 111

This number connects you to a team of fully trained advisors (and can be translated) 

To help you find what local services can help you, connect you to a nurse, emergency dentist, pharmacist or GP, book you a face to face appointment and self care advise. 

Police emergency 999

Police non emergency 101 


Health and Safety  

Please take note of the fire safety notice in the main reception behind the glass cabinet and please familiarise yourself with your nearest exit. 

In case of a fire 

All doors in the apartment are fire safety doors, designed to contain the fire at its starting point 

If you hear the fire alarm please leave the apartment and make your way to the main entrance – this is the assembly point 

If you discover a fire dial 999/112

Close all the doors to the affected apartment/area 

Sound the fire alarm (if not already activated) by pressing a call point situated adjacent to fire staircase on the escape routes 

The property is managed by a small independent property management company Called ’ Violet Homes’ 

We always welcome feedback,

If there is anything else you think could improve our service please let us know. 

Contact Daisy on 07957 835726

Checking out

We hope you have had a wonderful stay and want it to be as easy as possible for you to check out.

Because there are no keys, we ask that you to simply shut the door behind you and your code will expire after 11am.

Please ensure all windows are shut

Lights are turned off

We don’t ask you to strip the beds but if you wouldn’t mind putting your used towels in the shower/bath

Please put all your rubbish in bin provided or in bins outside

Wash up all dishes 

Make sure you have all your belongings and have a safe journey home!

Please note we do take a £100 security deposit that will be refunded within 7 days of check out if the house is left tidy and without damage.

Many Thanks


Violet Homes

Luggage Storage:

If you need to store your bags before or after your stay, you can try, who have storage locations in York. It’s £6 for 24h including insurance and you can use the code YORK10 for 10% off. Bookings must be made online here

The property is managed by a small independent property management company Called ’ Violet Homes’

We always welcome feedback,

If there is anything else you think could improve our service please let us know.

Contact Daisy on 07957 835726 or

Don’t forget you can book with us direct at and receive and automatic 15% discount.