Address: 17 Cocoa Suites, Navigation Road, York, England YO1 9AE
Coming by car: Please use the postcode YO1 9XA for your SatNav
Or Google maps https://goo.gl/maps/AuLS75FahTfuLGhA8
What3words: https://w3w.co/chain.pines.plants
Please note it is not 17 Navigation road, the entrance is just off the bend on Navigation road.
The Cocoa Suites are new apartments within the Rowntree Wharf building.
Drive or walk through the gated entrance and follow the road around to the entrance of the building.
There is a loading area at the entrance of the building where you can park while you empty your bags from your car.
**If you need longer than 25 minutes to unload please purchase a ticket from the pay and display to avoid getting fined.
Parking
There is a pay-and-display car park outside the apartment building.
There is also the Q-Parking just around the corner
Instructions for public car park:
Address of Q-Park: Garden Place, York, YO1 7NZ
Once parked, it is a 2-minute walk back to the apartment.
The car park is the building in red, the blue is the walkway to the apartment and the yellow is the apartment building.
The building circled in red is the car park (photo taken by the side of the apartment building) just walk along the walkway, across the bridge.
Walk alongside the apartment building and down a set of steps.
Turn right by the suspension bridge and right again for the main entrance.
Alternatively, there is parking across the road on Foss Island Morrisons that needs to be PRE BOOKED.
Please see details on the link below:
https://www.yourparkingspace.co.uk/locations/show/4294947261
Check-in instructions for Foss Suite
17 Cocoa Suites, Navigation Road, York, GB, YO1 9AE
Check-in After 3pm
Step 1:
When you arrive at the front door, use the intercom system on the left-hand side of the main doors.
Step 2:
Press the picture of the key in the pink circle, then enter 1955, wait a moment, and the door will open automatically.
Step 3:
For the internal, communal doors by the lift. Press # first, then 3131
Ground Floor
Apartment No. 17
Step 1: You’ll see what looks like a screen, it is touch-activated, so place your hand on the screen and the keypad will appear.
Step 2: Enter your code followed by * and twist the lock to open.
Step 3: The door will lock once closed.
Welcome to the ‘Foss Suite’
We are delighted you are staying with us and whatever your reason for visiting, we are here to do everything we can to ensure you have a wonderful stay.
Please read through the information provided to ensure your stay runs smoothly.
Instructions for ChocoLets – The Foss Suite
The ‘ChocoLets’ apartments are all based in the old Rowntree’s chocolate warehouse. Now known as Nestle.
Originally one of the largest flour mills in Europe in 1860. The building was situated between the river Foss and Wormald’s cut, The mill closed in 1930 and in 1935 it became the Rowntree and Co’s Navigation Warehouse. Gradually it fell out of use, as road transport replaced river transport. Coco bean were brought to the wharf until the 1960s.
In 1989 This beautiful building was restored into apartments and was extensively renovated in 2018 and now we offer you these trendy industrial feel apartments but with all the benefits of hotel luxury.
Whether booking one or more apartments you’ll still enjoy outstanding hospitality brought to you by Violet Homes.
If you’d like to come back, please book direct at www.violethomes.co.uk for extra discounts and savings.
Getting into town
For easy accessibility (to avoid the steps) cross straight over the modern suspension bridge (rather than following the wooden walk away around the Rowntree Wharf/ Cocoa Suites building) walk through the modern apartments and take a left this will bring you out on to Stonebow and lead you up to M&S and the centre of town.
WI-FI
There’s free wifi in the property.
For quick access- hover your camera phone over the QR code and it will automatically connect to you.
Heating
The heating has been set up to ensure you have a comfortable stay, however if you need it a little warmer or colder simply use the up and down arrows on the right hand side of the thermostat, Please DO NOT touch the buttons on the left of the thermostat or the radiator itself.
Hot Water
The Hot water heating system is on a program and you should not need to touch it during your stay.
If however you do require more hot water there is a boost option.
(If you open the cupboard door at the end of the kitchen, mounted on the wall on the left hand side)
Simply press the N button controller until it says
PROG
(WITH FULL CLEAR SYMBOL).
This can take 30- 60 minutes to heat back up again.
Until the timer is next due ti turn off.
Microwave Oven
Press the power symbol to turn on. Turn the ‘6th Sense’ dial to choose which function i.e fan symbol for fan assisted oven cooking. Press the ‘6th Sense’ dial to confirm. Continue in a similar way to then choose the temperature and time.
Hob
Press the and hold the ‘on’ bottom (circle with line through it)
then four 0 should appear representing each ring.
If a light next to the key simbol is showing instead this means that it is locked.
Press and hold the ‘key’ button
Then press the ‘on’ button again
Decided which ring you would like to use and press the button next to the picture of which ring you require- it will flash and then use the + and – buttons to control the temperature.
When you have finished cooked press the ‘on’ button to switch off- please remember the rings may still be hot!
TV
The TV runs on standard Freeview channels, and you press the number you wish to watch or go to the TV guide.
If the TV shows no signal, go to Menu> System> Setup from New> Run this, and it will re-scan for all the channels.
Local shop/convenience store
The closest shops are probably the main supermarkets across the main road, There is a Morrison’s and Waitrose.
Cafes and Cake!
I would highly recommend Fossgate a up and coming trendy road full of independent shops and bars just a 2 minute walk from the apartment.
Dining
The vibrant city or York offers a huge range of fantastic places to eat. With so many options for breakfast, brunch, lunch or evening dining on our doorstep we feel that the choice should be yours. But we are happy to help you with recommendations to suit your taste.
You can also check out our website with our top places to go at
Heating troubleshooting
The radiators should be all set up for you, however, if they appear not to be working, please see the instructions below:
Firstly is the fuse plug switched on?
If the thermostat is showing ERROR it usually means that the radiator is not communicating with the thermostat, due to the radiator being turned off at the wall.
At the side of each radiator there is also a white switch, this needs to be turned on too,
Once the thermostat kicks in, the temperature will show on a display on the corner of the radiator. This number needs to be higher than the number on the thermostat.
Usually around 24 degrees.
Here you can see ‘HeatOn’ this shows that it is currently in a timed setting where the heating has been programmed to be on ‘Using Schedule’
The heat is set to 21.0 and the room temperature is 20.5
The radiator will be on and stay on until the room gets to 21.0
(If the number on the radiator display was showing anything less than 21, then the radiator will only heat up to what is on its display, despite the thermostat trying to raise the temperature to the scheduled temperature)
I have now manually turned the thermostat up (using the arrow buttons on the right hand side) to 24.
This has overridden the schedule and now showing ‘Temporary Hold’
As long as the radiator display is showing 24 or above the radiator will kick in and increase the temperature to 24 degrees, until the next program/schedule starts.
For maximum effectiveness, we also recommend leaving the thermostat in the coolest part of the apartment, for example near the window.
Taxi
A local Taxi number is 01904 365365 .
Uber also available in York
Maintenance
If you notice anything that needs our attention please do not hesitate to let us know.
Emergency numbers
Ambulance call 999 or 112
Apartment location – 17 Cocoa Suites situated on the ground floor of Rowntree Wharf, Navigation road, YO1 9XA
The nearest A&E is at York Hospital on Wigginton Rd, York, YO31 8HE
01904 631 313
Non- Emergency medical number call 111
This number connects you to a team of fully trained advisors (and can be translated)
To help you find what local services can help you, connect you to a nurse, emergency dentist, pharmacist or GP, book you a face to face appointment and self care advise.
Police emergency 999
Police non emergency 101
Health and Safety
Please take note of the fire safety notice in the main reception behind the glass cabinet and please familiarise yourself with your nearest exit.
In case of a fire
All doors in the apartment are fire safety doors, designed to contain the fire at its starting point
If you hear the fire alarm please leave the apartment and make your way to the main entrance – this is the assembly point
If you discover a fire dial 999/112
Close all the doors to the affected apartment/area
Sound the fire alarm (if not already activated) by pressing a call point situated adjacent to fire staircase on the escape routes
No Smoking
Please Strictly No smoking.
Checking out
We hope you have had a wonderful stay and want it to be as easy as possible for you to check out.
Check out is 11am
Because there are no keys, we ask that you to simply shut the door behind you and your code will expire after 11am.
- Please ensure all windows are shut
- Lights are turned off
- We don’t ask you to strip the beds but if you wouldn’t mind putting your used towels in the shower/bath
- Please put all your rubbish in bin provided or in bins outside
- Wash up all dishes or put in the dishwasher
- Make sure you have all your belongings and have a safe journey home!
Please note we do take a £100 security deposit that will be refunded within 7 days of check out if the house is left tidy and without damage.
Luggage storage
For luggage storage, please see the links below:
The property is managed by a small independent property management company Called ’ Violet Homes’
We always welcome feedback,
If there is anything else you think could improve our service please let us know.
Contact Daisy on What’s App on +44 7809 197276
Call on 01904 951275 or email at daisy@violethomes.co.uk
Don’t forget you can book with us direct at www.violethomes.co.uk and receive a 10% discount.